Refund policy

Returns

All sales are final. We do not accept returns or exchanges. Before placing your order, please review the product specifications, installation requirements, and measurements to confirm the latch is compatible with your gate.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged or defective, or you receive the wrong item, contact us immediately at horsemansgravitylatch@gmail.com. Include your order number, a description of the issue, and photos when possible.

Once we evaluate the issue, we’ll work with you on an appropriate resolution. This may include a repair, replacement, or refund. Do not send an item back without contacting us first, as unauthorized returns will not be accepted.

European Union right of withdrawal

Notwithstanding the policy above, EU customers may have the right to cancel an eligible online purchase within 14 days of receiving it, as required by applicable law. To exercise this right, contact us at horsemansgravitylatch@gmail.com within the required period. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Nothing in this policy limits any consumer rights that cannot legally be waived.

Refunds

Refunds are not offered except when approved in connection with a damaged, defective, or incorrect item or when required by applicable law. If a refund is approved, it will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at horsemansgravitylatch@gmail.com.